Call Center Services
Since its foundation, DTS Call Center has been pioneering back-office offshore processes and out-sourced telesales and telemarketing campaigns for our North American, Australian and Western European customers. As part of our Business Processing Outsourcing initiative, we have established an International Call Center with state-of-the-art hardware and software technology to provide reliable, cost effective inbound and outbound outsourcing solutions for a variety of customers worldwide.
Inbound Customer Support
Outsource Your Inbound Customer Support Services to us:
Customer support is a key element for success of any organization. It is for this reason that contact centers have made a niche for themselves.
In a world of ruthless competition, survival is the keyword - which involves not only a vibrant and dynamic attitude while carrying out business, but also ensuring that flawless customer support service is available. This is why the need for inbound customer support services is inevitable for any organization who wishes to be successful.
Enhance Your Business Through Our Professional Customer Support Service
With a State-Of-The-Art Contact Centre set up; DTS Call Center can handle all your customer queries and calls. Every call that is missed is an opportunity lost. Whether you need to answer 100 calls in a day, or 10,000, you will find DTS Call Center to be a professional and cost effective extension of your business.
The customer support agents at DTS respond to solve your clients, customers or prospects needs in a timely, polite and professional manner, which is to their satisfaction. Let us use our expertise to help make your business become more successful.
Our Inbound Customer Support Center caters to all customer support needs. Our prompt and attentive customer service staff ensures, that while you are away, all your customer service calls are being answered promptly, courteously, and professionally.
Outbound Telemarketing
OUTSOURCING TELEMARKETING TO US:
A host of international companies have set up telemarketing services and call centers to outsource customer support and telemarketing at very low costs and in an efficient manner. Offshore call centers offering telemarketing services help you turn your potential candidates into clients, and these clients/customers into advocates. A focus is required on building an enduring bond by using a personalized approach that provides the value addition necessary to maintain and grow your client.
WHAT OTHER TELEMARKETING SERVICES DO WE OFFER?
> Tele banking
> Direct response television
> Customer service management for international banks, software firms, telecom service providers, credit card companies etc.
> Airline ticketing and reservations
> Sales lead generation
> Market research and surveys
> Database Cleaning and Updating
> Third Party Verification
> Record Verification
> Fraud Detection /Prevention Calls
> Welcome / Thank-you Calls
> Continuity Sales Calls
> Any kind of Message Delivery
Technical Support
WHAT TECHNICAL SUPPORT SERVICES ARE OFFERED AT DTS Call Center?
> Technical Product Support
> Outsourced Technical Helpdesk
> Knowledge Management Solutions
> Staff Augmentation Services
IN ADDITION TO THESE WE ALSO PROVIDE:
Troubleshooting service where the user's technical service request, pertaining to usage of the application is analyzed. Training services where the user is instructed on how to use features of the application.
(This is limited to usage and is not to be construed as training on a stand alone basis).
Advisory services where advice is given on what features of an application should be used to resolve a customer's service request.
Customized reporting on usage patterns Value added services such as directing customers to escalation points.
DO WE PROVIDE A SELF HELP SERVICE?
Customer's end-user can pose a question to the database directly Escalate to other channels of support, if the solution does not exist in the database Self-Help transfers some calls away from Voice / E-mail Provides a cheaper alternative to close a support incident Measures customer satisfaction and success percentage.
